Terms & Conditions

These Terms & Conditions govern your use of the Hair Mount website and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these terms.

1. General

Hair Mount is an Australian-based business. By using our website, you acknowledge and agree to comply with all applicable Australian laws and regulations. We reserve the right to update these Terms & Conditions at any time without prior notice.

2. Orders & Payments

• All orders are subject to availability and confirmation.

• Prices are listed in Australian Dollars (AUD) and include GST where applicable.

• We accept payments via major credit cards, PayPal, and other payment gateways as indicated at checkout.

• Hair Mount reserves the right to cancel orders due to pricing errors, stock shortages or fraudulent activity.

3. Shipping & Delivery

• Head to the Shipping & Delivery Policy HERE

4. Returns & Refunds

- We accept returns for faulty or defective products in accordance with Australian Consumer Law.

- Refunds or exchanges must be requested within 14 days of receiving your order.

- Items must be unused and in their original packaging.

- Customer to pay for return shipping costs.

- Change of mind returns may not be accepted unless otherwise if approved in writing, and under exceptional circumstances.

5. Intellectual Property

• All content on the Hair Mount website, including text, images, and logos, is the property of Hair Mount and protected by intellectual property laws.

• You may not reproduce, distribute, or use any content without our written permission.

6. Limitation of Liability

• Hair Mount is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

• To the fullest extent permitted by law, our liability is limited to the purchase price of the product.

7. Privacy

• Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Governing Law

• These Terms & Conditions are governed by the laws of Australia.

9. Contact Us

For any queries regarding these Terms & Conditions, please contact us:

E-mail: nicole@hairmount.com

 

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Privacy Policy

This Privacy Policy sets out the policy of Hair Mount trading as Hair Mount with respect to the way we obtain, use, and disclose information about you through all Hair Mount websites. We adopt and are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("the Act").

Your Consent

By visiting our website, booking an appointment, purchasing products, or providing your personal information, you consent to your information being used in accordance with this Privacy Policy.

Collection of Information

We collect information to enhance your experience with Hair Mount. This includes:

• Anonymous Information: Data such as the number of visitors to our site without identifying individuals.

• Personal Information: Specific details such as your name, email, and postal address when you provide it to us. This information allows us to offer personalised services.

Use of Anonymous Information

We collect anonymous data to understand how our website is used. This information helps us improve our services and may be shared in aggregate form.

Use of Personal Information

Hair Mount will use the personal information you have chosen to provide us for the purpose for which you provided it. We will not use it for any other purpose without your consent. We might, on occasion, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. On each email or communication that we send you, we will include simple instructions on how you can immediately unsubscribe from our mailing list. You can opt out of receiving such material at any time by emailing our privacy manager and asking to be removed from the mailing list.

Third-Party Applications

Customers may sign up for third-party services, such as payment gateways, to facilitate their purchases with Hair Mount. These accounts are not part of Hair Mount, and we do not control them. Signing up for these services is subject to their terms and conditions and privacy policies. Hair Mount is not responsible for the personal information or data provided to these third parties, even if they are recommended to enhance your experience.

Disclosure

There will be occasions where it is necessary for Hair Mount to disclose your personal information to third parties, such as when providing products or services you have requested. This disclosure will only be made to fulfil the purpose for which you provided your personal information. We do not disclose personal information, such as your name, address, email address, or telephone number, to any organisation or person outside Hair Mount unless you have authorised us to do so, or unless we are required to do so by law.

No Sale of Personal Information

Under no circumstances will Hair Mount sell or receive payment for licensing or disclosing your personal information.

Passwords

You are solely responsible for maintaining the secrecy of your passwords and any personal information. Please be responsible whenever you are online.

Security

Hair Mount operates via Shopify which offers secure websites designed to protect your privacy and security. However, please note that our website does not provide systems for the secure transmission of personal information across the internet unless otherwise specifically stated. There are inherent risks in transmitting personal information via the internet, and we accept no responsibility for personal information provided via unsecured websites.

Access and Correction

The security of your information is important to us. The information we collect about you cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely, both electronically and physically.

You may access your information at any time. If you would like to know what information we hold about you, please contact us. If you discover an error or information is missing, please notify us, and we will try to correct or update the information as soon as possible.

Complaints About Privacy

If you have any complaints relating to online privacy issues on our websites, please notify Hair Mount. While Hair Mount accepts no liability for any material or links posted to the service, we will investigate all complaints.

Changes to Our Privacy Policy

From time to time, we may amend or update this Privacy Policy. When this occurs, we will post the new version on our website. We encourage you to periodically review this Privacy Policy so that you remain informed as to how we are protecting your personal information.

Contact Us

For any concerns or inquiries, please contact us:

E-mail: nicole@hairmount.com